General Support
For questions about your SkillScan account, profile, job matching or subscription, please contact the SkillScan support team.
ATS CV Service
For ATS CV orders, corrections or service questions, please use the contact details provided with your order or contact SkillScan support.
Referral & Affiliate Support
For referral credits, affiliate registration, affiliate links or commission questions, contact us and include your registered email or affiliate details.
Business Enquiries
For partnerships, employer enquiries and other business opportunities, contact the SkillScan team with a short description of your requirement.
FAQs
What is SkillScan?
SkillScan is a career intelligence and job matching platform that uses your professional profile and job information to identify relevant opportunities and provide matching insights.
How does job matching work?
Your completed profile is compared with eligible jobs through profession, qualification and AI-based matching stages. Results are intended as career support and do not guarantee employment.
Can I upload my own job?
Yes. Eligible members can use the member job feature according to the current subscription and daily usage limits.
Terms and Conditions
SkillScan provides career support, profile intelligence and job matching based on information supplied by members and job providers. Matching results are indicative and do not constitute a promise or guarantee of interview, employment, salary or placement. Members are responsible for ensuring that their profile and application information is accurate.
Subscription, service, referral, credit and usage rules shown on the relevant SkillScan pages apply to the service purchased. SkillScan may update platform features, limits and policies as the service develops.
Privacy Policy
SkillScan uses information supplied by members to provide account management, profile intelligence, ATS CV services, job matching, notifications and related platform functions. Personal information should be kept accurate and members should avoid submitting information that is not necessary for these services.
Information may be processed by service providers required to operate the platform. SkillScan takes reasonable measures to protect account and transaction information, but no online system can be guaranteed completely secure.
Refund Policy
Refund eligibility depends on the type of subscription or service purchased and whether the service has already been used or delivered. Please contact SkillScan support as soon as possible with your order details if you believe a refund should be considered.
Contact
SkillScan Support
Please use the contact method provided on your SkillScan account, order confirmation or official support communication. We will use the information you provide to assist with your request.